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Daycare FAQ's

Welcome to Fido's Place FAQ page! Here, you'll find answers to commonly asked questions about our daycare services. Our FAQs are divided into two sections for your convenience: General Daycare and Daycare Membership questions. Whether you're curious about our daycare policies, membership benefits, or anything in between, we've got you covered.

If you have any further inquiries, don't hesitate to reach out to our friendly staff.

  • How do I pay?
    Payments for monthly membership daycare fees must be paid before the 1st. At this time we are offering options for payments: ⭐️ E Transfer (Preferred) (To no password required) 🐾 Debit 🐾 Cash/Cheque 🐾 Credit Card (Let us know and we’ll get you to fill out the paperwork) As long as your membership is paid before the first of the month. We will continue to offer this flexibility for payments.
  • How will it work?
    With our Membership Daycare plan, you'll enroll in a monthly subscription with automatic payments based on your chosen membership level. You have until the 20th of each month to adjust or cancel your plan for the following month. Once you're subscribed, your designated daycare day is reserved whether you attend or not, continuing until you choose to cancel.
  • What are the benefits to a membership based daycare vs how it is now?
    By subscribing to our daycare service, you'll enjoy consistent playgroups with familiar furry friends week after week. This stability not only ensures safer play but also helps us maintain affordable rates despite inflation. Plus, with a fixed monthly fee, budgeting becomes a breeze as we've factored in extra visits for months with additional weeks. Members receive added benefits like discounted daycare and grooming services, as well as priority booking over non-members.
  • What is the difference from Subcription Daycare vs buying a package?
    The main difference between our subscription daycare and purchasing a package is how you pay. With the subscription, you prepay for your booked spots for the month, which automatically qualifies you as a member. If you've used up your package, you're also considered a member. You can still buy packages until the end of April 2024. Once your package is used up, you have the option to switch to monthly prepayments as a member. Alternatively, you can choose to save some of your package for any extra days you might need in the month.
  • If I won’t be using my spot, do I need to let you know?
    If you are able to let us know you can’t make it that is always encouraged as a courtesy. If you are using an old package and do not let us know the day before that your dog will not be coming, we will take one off of your package. We will no longer be sending text messages to ask if you are coming.
  • What if I am signed up for Tuesdays but this week I need a Friday Spot also?
    You are welcome to have a 10 pass (expires after 6 months) on top of your membership, or pay-per-day for the extra days you may need. Keep in mind these spots are limited and first come first serve!
  • What if my membership day lands on a Stat Holiday?
    You can make up for the Stat by choosing 1 day with in the same month that we have space.
  • What if I am signed up for Tuesdays but this week I need a Friday spot also?
    If you're signed up for Tuesdays but need an extra Friday spot this week, you have a couple of options. You can either purchase a 10-pass package (which expires after 6 months) in addition to your subscription, or you can pay per day for the extra day you need. However, please note that these extra spots are limited and are available on a first-come, first-served basis. Alternatively, if there's space available on Friday and you'd like to switch your day, we're happy to accommodate your request!
  • Can I add another day of the week to the membership in the middle of the month?
    As long as there is space, you are more than welcome to sign up for extra membership days at a pro-rated price!
  • Does the membership have to be the same day every week?
    We would prefer for the consistency of the play groups that they come the same day every week. We understand that due to your personal schedules it might not work that way. Therefore the membership is set at how many days per week not which days. All must be pre booked for the month and any changes for the following month must be made before the 20th or we will keep them the same.
  • Can I book my dog on another day that I have not pre-booked with my membership?
    We will still have a drop in option for those who wish to book another day. This will be at a higher rate to accommodate the flexibility and the dogs that do not come on a regular basis. Although as a member you get a members’ discounted rate.
  • Can I still book daycare for my dog if I do not have a membership?
    Yes you can. Our drop in fee for those who don’t come very often is $44 per full day & $34 for a ½ day for the 1st dog with an additional $39 per full day & $29 for ½ day for each extra dog.
  • Why is daycare important?
    Socialization: Dogs are naturally social animals and benefit greatly from interacting with other dogs and humans. Daycare provides a structured environment where dogs can learn how to properly socialize, communicate, and play with others. This helps prevent behavioral issues such as aggression or anxiety. Exercise: Regular physical activity is crucial for a dog's physical and mental well-being. Daycare offers ample opportunities for dogs to run, play, and exercise, which helps maintain a healthy weight, strengthens muscles, and releases excess energy. Mental stimulation: Dogs thrive on mental stimulation and enrichment activities. Daycare provides a variety of toys, games, and interactions that keep dogs engaged and prevent boredom. This mental stimulation is important for preventing destructive behaviors and promoting overall happiness. Supervision: Daycare facilities are staffed with trained professionals who monitor the dogs closely to ensure their safety and well-being. Having trained eyes watching over the dogs helps prevent accidents, injuries, and conflicts. Alleviates loneliness: Dogs are social creatures and can experience loneliness and separation anxiety when left alone for long periods. Daycare provides companionship and social interaction, which can alleviate loneliness and reduce stress for dogs who spend long hours at home alone. Overall, daycare is important for dogs because it provides socialization, exercise, mental stimulation, supervision, and companionship, all of which contribute to a happy, healthy, and well-balanced dog.
  • Do I need a reservation?
    We highly recommend making a reservation. While we can accommodate up to 30 daycare dogs, drop-in spots aren't guaranteed due to our limited capacity. Making a reservation ensures your spot is secured and your pup can join in on the fun!
  • How do I enrol my dog in daycare?
    Enrolling your dog in daycare at Fido's Place is simple and ensures a safe and enjoyable experience for your furry friend: Contact us: Due to the nature of our "open play" daycare, we don't offer drop-in visits or tours at this time. Please call ahead or fill out the contact us form to schedule an appointment to visit our facility. Register your dog: When you arrive for your appointment, please arrive ten minutes early to allow time to fill out our intake forms. These forms include important questions about your dog's physical information (such as breed, weight, and age), health history, pre-existing conditions, behaviour, habits, and routines. Provide vaccination records: For the safety of all dogs at our facility, we require proof of up-to-date vaccinations. Please ensure you have documentation of your dog's vaccinations, including rabies, distemper, and bordetella (kennel cough). Learn more: You can find additional information about our questionnaire, policies and procedures, and frequently asked questions (FAQ) here on our website. By following these steps and providing us with necessary information, you can enrol your dog in daycare and give them the opportunity to socialize, play, and have fun in a safe and supervised environment.
  • What information do you need about my pet?
    For new clients, we request that you arrive 10 minutes early for your first visit. This allows you time to fill out our intake forms, which cover: Basic physical details like breed, weight, and age Health history and any pre-existing conditions Behavioral traits Habits Food and sleep routines The more we know about your pet, the better we can tailor their experience and ensure they have a great time with us!
  • What else do I need to bring for my dog to have the best experience at dog day care?
    We provide most of what your dog needs, but there are a few things to bring: A properly fitted collar (preferably snap collar, martingales accepted but no pinch collars or choke chains) Any necessary medication (no extra fee for administration) Optional: Lunch Optional: Booties and/or sweaters for extra comfort Please keep in mind that dogs will be dogs, so clothing items like sweaters may get damaged or soiled during playtime with the pack.
  • Where do the dogs spend their time during daycare?
    At our daycare, dogs have access to a spacious indoor area of about 1500 sq ft, fully equipped with rubber mats for their comfort and safety. Outside, we offer a half-acre fenced area with a mix of cement, sand, and gravel surfaces. Additionally, we have a separate play area specifically designed for small dogs who may prefer a quieter environment away from larger dogs.
  • What should I expect after my dog has visited daycare?
    Sore Pads: Your dog's feet may feel sore or abraded from all the running around. This discomfort will lessen as their pads toughen up over time. Sore Muscles: Playing at daycare can lead to sore muscles, especially if your dog forgets to take it easy. But don't worry, they'll get stronger and more resilient with regular visits. Exhaustion: The new experiences and social interactions can be tiring for your dog, so expect them to need plenty of rest when they get home. Growing Enthusiasm: As your dog becomes more accustomed to daycare, they'll become increasingly excited to join the group. It's important to work on keeping them calm during entry and exit to avoid any overexcitement. Wet Coat: On hot summer days, your dog might come home with a wet coat from lounging in the pool. Rest assured, we change the water frequently to keep them clean and healthy. Happy Dog: Look out for wagging tails and maybe even a smile on their face—your dog's way of saying "THANKS" for a fun day at daycare!
  • How do you ensure my dog's safety?
    At Fido's, our staff members are trained and certified in understanding dog body language and stress signals. We always have at least one staff member certified in pet first aid during business hours. With our extensive experience handling various behaviors, health needs, medical conditions, and breed characteristics, we've developed effective processes and policies to ensure your pet's safety. Your pet's well-being is our top priority.
  • How do you address behaviour issues in the daycare environment?
    When it comes to managing behavior, we first try verbal commands to redirect any unwanted behavior like bullying, excessive barking, mounting, or indoor accidents. If verbal commands don't work, the dog will have a short time-out in a kennel. Our goal is to create a comfortable environment for all dogs in our facility. Excessive barking can stress out other dogs and our staff, so we aim to address it promptly.
  • How do you determine which group to place my dog in?
    We carefully evaluate each dog and match them with playmates who complement their personality. We consider factors like size, age, energy level, and play style. Dogs are introduced gradually to their group based on their comfort and confidence levels. Throughout their playtime, all groups are closely supervised to ensure every dog enjoys themselves and stays safe.
  • What if I need to cancel or my dog can’t make it to daycare?
    If you need to cancel your dog's daycare appointment, please let us know at least 12 hours in advance. If you cancel with less than 12 hours notice, a 50% fee will be charged. If you don't cancel at all and miss your appointment, you'll be charged the full fee. Your cooperation helps us manage our schedule effectively.
  • When can I pick up and drop off my dog for daycare?
    You can arrange drop-off and pick-up times for your dog at Fido's Doggy Daycare by giving us a call or sending a text. It's important to arrange these times before your visit. Once you're registered for daycare, you can also request services online. When you arrive, you can come inside for drop-off or pick-up. However, if there's another vehicle in front, please wait until they leave before entering. If you prefer, we also offer curbside service for added convenience.
  • Can I visit while my dog is in daycare?
    We advise against visiting while your dog is in daycare. It can cause anxiety and stress for them to see you and then have you leave again. However, you're welcome to call us to check in if you'd like. For updates and news about our daycare, please follow our Facebook and Instagram pages!
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