Q: What are your hours?
A: Doggy Daycare is open Monday through Friday from 6:30 a.m. to 5:30 p.m. We are closed for daycare on weekends and all Stat Holidays.
Q: Do packages expire?
A: Packages will expire if the dog doesn’t attend daycare for one (1) year.
Q: When can I pick up and drop off my dog for daycare?
A: Drop off's and pick-up's times are by phone call or text. and must be arranged prior to your visit. Once registered in the daycare all services can also be requested online. You are welcome to come inside for drop off or pick up, however if there is another vehicle in front please wait until they come out before coming in. Curbside service is also available.
Q: What is the difference between a half-day and a full day?
A half-day of dog day care is good for up to 5 hours. A full day of dog daycare covers anything after the 5 hours. All dogs are expected to be picked up on time. If no previous arrangements are made there is a $10.00 late fee for every half hour late with a $10.00 min due upon pickup. Does your schedule make pick-up and drop-off a challenge? We've got you covered! We can provide transportation to and from our facility with our Pet Taxi service.
Q: Can I visit while my dog is in daycare?
A: We do not recommend visiting during daycare. This often causes anxiety and stress at the sight of the owner stopping by and then leaving. You are welcome to call and check in if necessary. Please join our Facebook & Instagram pages for updates!
Q: Do I need a reservation?
A: Reservations are highly recommended. We do have a maximum capacity of 30 daycare dogs; thus drop-in spots are not guaranteed.
Q: What if I need to cancel or my dog can’t make it to daycare?
A: 12 hour notice of cancellation is required. Less than 12 hours notice will be charged 50% of the fees. If a reservation was made and no cancellation notice was received, you will be charged full fees.
Q: How do you discipline the dogs?
A: If a dog is bullying, barking excessively, mounting other dogs, peeing in the building, etc. we will try to distract the dog with verbal commands and if that does not work, the dog will be kennelled for a short time out. We like all dogs to be comfortable in our building and if a dog is barking excessively it can stress other dogs, not to mention what it does to our ears!
Q: Do you train the dogs at daycare?
A: We make sure that dogs are under control when entering and exiting the daycare area. This is to prevent arguments between dogs. This may take some time if your dog is very excited, so we ask that you be patient for the sake of your dog, and all other dogs at daycare. We also work with the dogs on manners throughout the day. We work on house-training, no barking, no jumping up, and being polite going through doors. If you would like us to work on a specific issue your dog is having, we will try to make time to do so.
Q: Where do the dogs stay at daycare?
A: Our daycare area is approximately 1500 sq ft indoors, with a ½ acre outdoor area that is fully fenced with 6ft chain link. Our indoor area is fully rubber matted for the comfort and safety of your dog. Our outdoor area contains a cement pad, sand and gravel. We do have a separate area for small dogs to play in if they are not comfortable with the bigger dogs.
Q: What should I expect after my dog has visited daycare?
Sore Pads: Running amok may be rough on your dog’s feet, and they may get sore and abraded pads. This will go away as their pads get thicker and used to running on different surfaces.
Sore Muscles: Your dog will be having so much fun playing at Doggy Daycare, that they may forget to pace themselves and get sore muscles. Over time this will fade as you see them get stronger and more in shape.
Exhausted: The new social interaction your dog will encounter while being at Doggy Daycare will be both physically and mentally exhausting. Expect your dog to need a lot of rest when they get home.
Enthusiasm: Your dog’s enthusiasm to enter the group will grow as they get more used to being at Doggy Daycare. Eventually they will be just as excited to get to Daycare as they are when you pick them up at night. Working on keeping them calm when entering and exiting Doggy Daycare is important to prevent fights between excited dogs.
Wet Coat: Your dog’s coat may be wet when you pick them up during the summer – on hot summer days they may have been lounging in the pool. Not to worry, the water is changed frequently to keep them clean and healthy.
Happy Dog: Their tail will be wagging and you may even see a smile on their face. It’s their way of saying “THANKS” for bringing them to Doggy Daycare.
Q: What else do I need to bring for my dog to have the best experience at dog day care?
A: We provide almost everything your dog will need at daycare, but there are a few items you should bring from home:
Properly fitted collar (A snap collar preferred. Martingales are excepted however NO Pinch collars or choke chains)
Medication if required (no additional fee to administer)
Booties and/or sweaters for comfort (optional)
Please note that dogs will be dogs -- when they're playing in a pack, sweaters or other clothing items may be damaged, lost or become soiled.
Q: How do you keep my dog safe?
A: Fido's staff members are trained and certified in dog body language and stress signals. During regular business hours there will be at least one staff certified in pet first aid at all times. We have extensive experience with many different behavioural types, health needs, medical conditions and breed characteristics. The knowledge and expertise we've gained over the years has helped us to build the processes and policies that we use on a daily basis to keep your pet safe. Your pet's safety is our first priority.
Q: How do you decide what pack to place my dog in?
A: Dogs are evaluated carefully and are placed in play groups with friends that compliment them. Factors we take into consideration are size, age, energy level and play style. Dogs are introduced slowly to their pack in phases, based on comfort and confidence. All packs are closely monitored while they play, to ensure every dog has fun and stays safe.
Q: What do you need to know about my pet?
A: We ask that all new clients arrive 5 minutes early for their first visit. This ensures you have time to complete our intake forms which include questions regarding:
physical information such as breed, weight, age, etc
health history and pre-existing conditions
food and sleep routines
The more that we know about your pet, the better experience we can offer to all of our guests.